Timely Care: Free Medical & Mental Telehealth Care

Timely Care is a new program for PAU students that will provide 24/7 virtual access to medical and mental health care from anywhere in the United States - at no cost. Whether you're under the weather, anxious, or overwhelmed, you will be able to talk to a licensed provider from your smartphone or any web-enabled device. Licensed providers are available to offer medical and mental health support via phone or secure video visits.

Starting today, through TimelyCare, part of TimelyMD a leading telehealth company specializing in higher education, all students have access to:

Medical - On-demand virtual access to a medical provider that can treat a wide range of common illnesses like cold and flu, sinus infection, allergies, and more
Scheduled Medical - Appointment-based options to speak with a medical provider
TalkNow - 24/7, on-demand access to a mental health professional to talk about anything at anytime
Scheduled Counseling - Speak to a licensed counselor (up to 12 visits per year)
Group Sessions - Weekly Guided Meditation and Yoga Group Sessions, plus specialized discussions throughout the year.

A few FAQs:

Q. How can students access TimelyCare?
A. Students can go to timelycare.com/PAU to register with their name and school email address. Students can then have visits from any web-enabled device – smartphone, laptop, or desktop. TimelyCare is available from anywhere in the United States.

Q. Who can use TimelyCare?
A. Any Palo Alto University student.

Q. What services are available?
A. There are five services available – see above.

Q. Who are TimelyCare’s providers?
A. Through the TimelyCare app PAU students will be able to select from a wide-ranging menu of virtual care options provided by licensed physicians and counselors in all 50 states.

Q. Can I choose my provider?
A. TimelyCare allows students to see the profiles, faces, and specialty care details of a diverse range of licensed physicians and counselors available to them and they can choose to meet with a specific provider or select the first available. Typical consultations begin within 5-10 minutes.

Q. How much does a visit cost?
A. Zip, zero, zilch! TimelyCare services are free to all Palo Alto University students.

Q. Does TimelyCare cover all medical and mental health care?
A. While TimelyCare offers a wide range of medical and mental health care services, it is not a replacement for all medical and mental health care and does not cover prescription drugs.